Terms & Conditions
Delivery Information
Postage charges (inc VAT where applicable):
- UK: £2.00
- EU: £4.00
- Rest of World: £7.00
Goods are despatched via First Class Royal Mail
We aim to despatch goods on the day following receipt of order
We will not charge your credit card until the goods are ready or despatch
Returns Policy
- We will happily refund or exchange any unsuitable, unworn or faulty items within 28 days of purchase. Please just give us a call on 01295 265557 to obtain a Returns Authorisation Number (RAN). Then, just write the RAN on your copy of the delivery note and return to us within the parcel. Any items returned without a RAN will not be accepted.
- Postage on returns is payable by the customer as we do not operate a free returns service.
- Please note that postage and handling charges are direct costs and are therefore non-refundable, however if you are exchanging an item, we will not charge you additional postage on your new order.
- We advise you to obtain a Proof of Posting Certificate when you return any goods to us.
- If you request a refund, please allow 14 days for the money to be credited to your account.
- Exchanged items should be sent out to you within 7 days.
- Please note we can only accept returns that were purchased directly from us, not via third parties.
- If you have requested to have pockets added to one of our non-pocketed styles you will not be able to return or exchange the item. We would suggest that you try the item first and then return it to us for pockets to be added once you are happy with the fit.
Privacy policy
Although customer details are kept on file, we will not use these for marketing purposes and we will not pass them on to third parties
- Any information provided to us by you will not be passed on to any third parties. Information will only be used to process your order and to communicate with you about our products.
- If you do not wish to receive communications from us regarding our products and services please ensure you un-tick the appropriate box when inputting your details. Alternatively, you can opt-out of receiving communications from us at any time by emailing sales@royce-lingerie.co.uk or writing to: Royce Lingerie Ltd, Royce House, Canada Close, Banbury, Oxfordshire, OX16 9QQ. Please include your full name, address, postcode and email address if appropriate.
Cancellations/Changes to Orders
At the moment, it is not possible for you to make changes to your order via our website. However, if you realise you have made a mistake, or change your mind, please give us a call on 01295 265557
You have the right to cancel your order within 7 days, just give us a call on 01295 265557. However, please bear in mind that if your order has already been shipped, we will need you to return the items to us.
For details on returns please see our returns policy page.